In the modern business world, technology has become a primary communication medium.  Email, text, voicemail, blogs and IMS are all conspiring to destroy the essential ingredient to winning new business – the people factor!

Your staff need to be able to deal with people "face to face"; to win their trust and their business.  Whether over the phone or in board-room presentations, academy Sales + Service programmes ensure your people are in touch with the emotional dimensions of communication.

You want your clients to feel taken care of, well informed and motivated to buy.  academy Sales + Service programmes create a lasting impression of excellence in your customers and build future business opportunities.

Certificate III/IV in Customer Contact

Certificate III/IV in Customer Contact is designed to provide a range of relevant business skills including: communication, customer service, conflict resolution, sales and teamwork to further build your customer service skills.

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Certificate IV in Business Sales

Certificate IV in Business Development is designed to facilitate the development of sales and marketing skills for people who wish to further develop their career in their chosen industry.

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