Certificate III in Financial Services is designed for people who work in a service environment within the financial services and credit management industries.

Competency is achieved via a defined range of skilled operations, usually within broader related activities.  Applications may involve some responsibility for others.  Participation in teams including group or team coordination may also be involved.

Course Overview

The qualification is designed for people who work in a service environment within the financial services and credit management industries. The following benefits to completing the qualification apply:

	Improved level of customer service as customer service officers are taught key communication techniques to provide a greater service level and first call resolution.
	A greater awareness of customer’s needs and selling techniques, with an emphasis on relationship building to build revenue and drive customer satisfaction.
	Supports specific skills that relate to the financial services sector while contextualizing them within a customer service paradigm.

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