Certificate III in Financial Services (Mercantile stream) is designed to provide a structured approach to facilitate the development of debt collection and account management skills for people who wish to further their career in the financial services Industry.
Course Overview
The qualification is designed for people who work in the debt collection industry. The following benefits to completing the qualification apply:
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Improved level of empowerment and ownership as officers are exposed to key techniques that enhance service levels via the ability to monitor and control accounts. |
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Exposure to sophisticated communication techniques, with an emphasis on debt collection and dispute resolution to implement continuous workplace improvement and satisfaction. |
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The development of specific skills that relate to the financial services sector while contextualizing them within the company’s culture and the Australian market. |
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“This was the first time we had offered ongoing training to these staff members and they were quite skeptical - the feedback from staff has been very positive so far and they all seem to look forward to the month sessions.”
Human Resources Manager