Certificate IV in Frontline Management is designed to develop and provide a structured approach to facilitate and increase a manager’s skill in the areas of team leadership & management of staff.

Course Overview
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Expose team members to a range of business, marketing and leadership strategies that will assist in their achievement of objectives. |
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Introduce a range of high level business and management concepts that will consolidate the team member’s appreciation of the firm’s overarching objectives. |
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Provide a broader appreciation of the team leader’s position within the firm, and the marketplace in general. |
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Provide an insight into team leadership issues and mechanisms that will foster career path planning. |
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Provide hard skills that support effective management. |
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Our Frontline Management trainers are vastly experienced, many of whom lecture in the University of Technology (UTS) MBA program. |
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“It is a very cost effective and convenient way of ensuring we have a high standard of customer service and gives employees some much needed training.”
Group Human Resources Manager
















